FAQ

Q) How do you keep your auto part prices so low?

A) With an efficient website and low overhead costs, we are able to provide our customers with the lowest prices for aftermarket auto parts.

Q) I need to return something -  what's your return policy?
A) We are happy to help! Please help us to help you by going to our returns page and filling out the form as best as you can in order to request a return.

  • AM Autoparts is happy to warranty our parts for 60 days after purchase. Parts must be in new, salable condition. AM Autoparts reserves the right to assess a 15% restocking fee.
  • We only warranty cost of parts. Any installation or other fees are non-refundable.
  • If a part arrives damaged, or is defective, it is our responsibility to take care of it but it must be reported to us immediately.

Q) Can I pay with a check, money order, or cash?
A) We only accept PayPal Express and all major Credit Cards.

Q) I live in the area of one of your warehouses. Can I come and pick up parts there?
A) We do not have a shop-able retail store, so we do not offer customer pickup. All of our parts are shipped, and shipped for free!

Q) Can I have this item shipped to someone other than myself?
A) We can only ship to your confirmed address in PayPal or your billing address if you pay with a credit card.

Q) I need this part tomorrow; can you ship this item overnight to me?
A) We do not offer free expedited shipping, but you can upgrade to UPS Next Day air or UPS 2nd Day Air. Free Ground orders typically take between 3 - 5 days to arrive after payment is received. If you choose Next Day or 2nd Day air, you will receive them on the next or second business day after you place the order if you order before 4 pm EST M-F, excluding holidays. 

Q) Can you match one of your competitor's prices?
A) We do not currently offer any form of price matching. We offer quality parts for the lowest prices in the industry.

Q) How long will it take for my order to arrive?
A) Orders typically take between 3 - 5 days to arrive after payment is received. They are all shipped from the closest warehouse that has the part available. We automatically send tracking information to your associated email address.

Q) How much is shipping?
A) All of our standard shipping is free to our customers within the contiguous 48 states. Expedited shipping and shipping outside the contiguous 48 states will incur a shipping fee based on weight and distance. 

Q) I need a part for my car that you don't have listed. Can I special order one?
A) Any parts that we can offer to our customers will be listed on our website. We are constantly expanding our inventory so please check back soon if you are currently unable to locate a specific part.

Q) Will you ship the part to anywhere in the world?
A) We currently only ship to the 50 states and Canada. 

Q) Do you ship to APO or FPO addresses?
A) Yes, we do. Thank you for your military service!

Q) What do L and R stand for?
A) L and R stand for left and right. The left and right sides on a vehicle are determined as though you were sitting in the driver's seat. The left is the driver's side, and the right is the passenger's side.

Q) I just got my tracking number and there's no info!
A) Check it again tomorrow. It takes 1 day for the carrier to give status and a delivery date. UPS and FedEx provide delivery dates, USPS usually does not but they take no longer than 5 business days.

Still have a question or concern? We are here for you! Please contact us directly. We provide support via email and we typically provide a reply within hours. Our hours of operation are Monday through Friday, 7:00 AM to 5:00 PM EST. We look forward to hearing from you!